Eight Ways To Listen To Your Team (Without Taking A Survey)
Dear Liz, I manage a team of order processors and expediters for my company. Our team has a good time and gets a lot of work done. My boss, the Director of Operations for our company, knows my views on...
View ArticleSeven Warning Signs Your Employee Isn’t Coachable
“Well I’ve tried to coach to Anne to collaborate better with her peers but she just doesn’t seem to get it”. This came with an exasperated sigh from Mary, one of my executive coaching clients who is...
View ArticleHow To Turn Office Ambiguity Into Organizational Clarity
A clear organization is a healthy organization. Actually, a clear organization is a fit organization because clarity informs decisions and decisions enable execution. Clarity emboldens and empowers...
View Article3 Ways to Deal With a Bad Listener That Are Better Than Constantly Repeating...
Maybe your boss never pays attention to what you say. Or maybe you’re the boss with an employee who never implements your feedback. Or it could be you’re working on a group project with a teammate...
View ArticleThe Single Most Important Question To Ask Customers
Businesses survey customers regularly – so regularly, in fact, that as customers, we tend to ignore surveys. If you are going to take the time to ask your clients a question, then it had better be a...
View ArticleYour Feedback Will Always Be Biased, But Here’s What To Do About It
One VC has found that it’s better when everything’s out on the table rather than hiding beneath it. There’s no such thing as objective feedback. But rather than silently accepting that reality and...
View ArticleA former US Marine says every leader should ask an uncomfortable question to...
Over the course of my adult life, I’ve learned that I stutter when I’m nervous, that I barely talk in groups of four or more people, and that I slouch almost always. By “learned,” I mean a friend,...
View ArticleBlockchain Technology – Assuring Secure Business
“The blockchain is the most important technology since the Internet itself.” – Marc Andreessen (1) Introduction to Blockchain Since the advent of the internet, security has been a concern for both...
View Article6 Ways To Figure Out What Type Of Leader You Are
No matter where we are on our career path, we will all have to wrestle with leadership roles at some point. Whether it’s taking charge on a small project or heading an entire department, eventually we...
View ArticleTen Ways To Develop Your People Without A Learning And Development Budget
There are many organizations, whether they are small non-profits, bootstrapped start-ups, or even larger organizations going through cost cutting efforts, that cannot afford to invest scarce funds to...
View ArticleOptimal Retailing – Creating a Fulfillment “Win-Win”
As retailers continue to fine tune their strategies by bringing the store to the customer on their terms, rather than forcing the customer to come into the store on the retailer’s terms, a high-stakes...
View ArticleFive Ways Gaming Takes Customer Experience to the Next Level
What is it about video games that provide people an enjoyable and engaging experience, keeping us glued to our seats and always wanting to come back for more; and how can we apply some of these...
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